Refund policy

Changing your mind

For UK online orders, tell us you wish to cancel within 14 days after delivery. You then have another 14 days to return the goods. Email contact@ackoclothing.com with your order number and the items you are returning. You may also use the cancellation form below.

Please return items with their tags and packaging where possible. You may inspect and try on clothing as you would in a shop. We may deduct for loss of value caused by handling beyond what is necessary to establish the goods’ nature, characteristics and functioning. This does not affect your rights for faulty goods.

Return postage

You pay the direct return postage cost for a change-of-mind return. Keep proof of posting. For faulty, damaged or incorrect goods, contact us so we can arrange an appropriate remedy and cover reasonable return costs.

Refunds

We refund to your original payment method within 14 days of receiving the returned goods or evidence of return, whichever is earlier. For cancellation of a whole order, we refund the basic outbound delivery charge. Additional express delivery costs are not refunded.

Return address

ACKO, 4 Calico Close, Salford, M3 6AH, United Kingdom.

Cancellation form

To ACKO at the address above or contact@ackoclothing.com:
I give notice that I cancel my contract for the following goods:
Order number / goods:
Ordered on / received on:
Name:
Address:
Date:
Signature (only if sending this form on paper):

You do not have to use this form. Your statutory rights are unaffected.